START A REQUEST
Contact support with your order number, the email used at checkout, and a short explanation of what you need. Include clear photos when the request concerns a fault, damage, or incorrect item.
BIRGAMO SUPPORT
RETURNS /
EXCHANGES.
A simple route for support after your order arrives.
We want every request to be handled with the right order details from the start. Use the steps below, then review the Refund Policy for the terms that apply to your purchase.
CONTACT SUPPORT
CHECK ELIGIBILITY
Return and refund eligibility, time limits, and any item-condition requirements are set out in the Refund Policy. Please review it before sending an item back.
EXCHANGES
Exchange availability depends on the product and the stock available when your request is reviewed. Tell us the item and preferred replacement in your message so we can check the correct option.
BEFORE YOU SEND
Please wait for return instructions before sending anything. This helps the team verify the request and provide the correct return route.